By

Geraldine S Irlbacher-Girtel MEd, Dr. G. S. Girtel Family and Cosmetic Dentistry, Edmonton, Alberta
Guy Girtel DDS

Dental Office Administration is a comprehensive resource that details the responsibilities of the dental office professional, providing practical communication techniques and tips for problem solving. It also provides the necessary clinical background information every dental office professional needs for a successful practice. Hands-on activities within the text require students to practice common tasks, such as dental charting, writing a memo, or conducting a mock telephone call with another student.

A free bonus DVD-ROM for Windows includes practice management software called “DENTRIXG4 practice management” to give students “real world” experience managing patient data and filing electronic claims. A companion Website includes the full text and a quiz bank.

Helpful features within the text include:

Legal Tip Boxes contain important information about HIPAA privacy issues to help the aspiring dental assistant understand the legal implications associated with the profession.
Administrative Tip Boxes provide students with tips on how to perform some administrative tasks in the dental office.
What If! Boxes present a variety of real-life scenarios that students must be prepared to handle in the dental office. Each situation is clearly defined and handled.
Procedure Boxes break procedures down into steps, demonstrating how to perform common office management tasks.
Canadian Practice Boxes provide unique aspects of dental practice in Canada to better address the needs in this demographic area.
Tip From the Dentist Boxes provide students with tips from the perspective of the dentist regarding optimal practices for dental administrators.
Key Terms are listed in the beginning of each chapter for quick reference.
Checkpoint questions are brief review questions interspersed throughout each chapter.K
Chapter Introductions, Chapter Outlines and Learning Objectives provide quick overviews of the content in each chapter.
Chapter Summaries provide the reader with a brief review of the content covered in the chapter.
Review Questions quiz students on covered material and reinforce key points in the reading.
Glossary at the back of the book provides students with a listing of all the key terms introduced throughout the text.
Hands-On Activity requires the student to practice a common task, such as dental charting, writing a memo, or conducting a mock telephone call with another student.

–Hands-On Activity requires the student to practice a common task, such as dental charting, writing a memo, or conducting a mock telephone call with another student.